Terms and Policies

Terms and Conditions

These Terms of Service ("Terms") are intended to make you aware of your legal rights and responsibilities with respect to your access to and use of the  “Travee.Ai” (“Travee”) website at https://travee.ai/ ("Site") and any related mobile or software applications ("Travee Applications") including but not limited to delivery of information via the website whether existing now or in the future that link to the Terms, information about the travel related services such as trip planning, itinerary preparation, booking services, as offered or will be offered on the Site and Travee Applications (collectively, referred to as the “Platform”)

These Terms are effective for all existing and future Travee customers, including but without limitation to users having access to the Platform.

Please read these Terms carefully. By accessing or using Platform, you are agreeing to these Terms and concluding a legally binding contract with TraveeZo Technologies Private Limited and/or its affiliates. The Platform is owned and operated by TraveeZo Technologies Private Limited, a Private Limited Company incorporated under the Companies Act, 2013 and having its registered office at Sr.No.22/3, F.No.8, Paradigam Opal, Iris SOC. Baner Gaon, Pune, Pune City, Maharashtra, India, 411045 (hereinafter referred to as “Traveezo” or “Us” or “We”) and the End User (“you” or “User”).

By agreeing to the Terms you signify your acceptance of the Terms and other Traveezo policies (including the privacy policy, cancellation and refund policy, and take down policy). By accessing the Platform we assume you accept these terms and conditions. Do not continue to use the Platform if you do not agree to take all of the terms and conditions stated on this page.

1. Definitions and Interpretations:

   1.  For the purpose of these Terms, all the defined and capitalized terms have such meaning as assigned to them herein below, any capitalized terms not defined above in Clause 1.1 will have such meaning as assigned to them under the respective clauses of the Agreement:

1. “Applicable Laws” shall mean acts, rules, ordinances, regulations, notifications, circulars, or decisions of any executive, judicial, administrative, or quasi-judicial authority or another document.

2. “Intellectual Property Rights” means patents, rights to Inventions, copyright and related rights, trade marks, business names and domain names, rights in get-up, goodwill and the right to sue for passing off or unfair competition, rights in designs, rights in computer software, database rights, rights to use, and protect the confidentiality of, confidential information (including know-how and trade secrets) and all other intellectual property rights, in each case whether registered or unregistered and including all applications and rights to apply for and be granted, renewals or extensions of, and rights to claim priority from, such rights and all similar or equivalent rights or forms of protection which subsist or will subsist now or in the future in any part of the world.

3. “Personal Data” means any data about an individual who is identifiable by or in relation to such data.

4. “Persons” means any natural person, limited or unlimited liability company, corporation, partnership (whether limited or unlimited), proprietorship, Hindu undivided family, trust, union, association, government or any agency or political subdivision thereof or any other entity that may be treated as a person under applicable law.

5. “Privacy Policy” means the privacy policy of Traveezo with respect to treatment of Users’ information as provided here.

6. “Services” refer to the arrangement of travel itineraries, expense management, and recommendations for restaurants, hotels, and other booking-related assistance aimed at aiding Users in their planning. Detailed information about these services is accessible on the Platform. Additionally, this encompasses services where Users contact Travee, and Travee’s agents or authorized representatives offer travel and itinerary planning assistance via phone call. However, Users are required to pay additional fees for these on-call services.

7. “Users” means any Person who or which uses the Services, including any Persons who or which access the Platform or access the content displayed thereof.

2. The words which are used in this Agreement which have special meanings, have been defined in the body of this Agreement.

3. The provisions of these Terms form a part of this Agreement and shall have effect as if set out in full in the body of this Terms.

4. Words denoting the singular shall include the plural and vice versa.

5. Words denoting any gender include all genders.

6. The headings in these Terms are inserted for convenience only and shall be ignored in construing any meaning in these Terms.

7. Any reference to a natural person shall, include his/her heirs, executors and permitted assignees and any reference to a juristic person shall, include its affiliates, successors and permitted assignees, unless repugnant to the context.

2. Eligibility to use the Services

   1. You hereby represent and warrant that you are at least eighteen (18) years of age or above and are fully able and competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms.

   2. Compliance with Applicable Laws:  You are in compliance with all the Applicable Laws and regulations of India, when you access and use the Services. You agree to use the Services only in compliance with these Terms and Applicable Law, and in a manner that does not violate our legal rights or those of any third party(ies).

   3. You may not use the Services if you do not accept the Terms or are unable to be bound by the Terms. Your use of the Platform is at your own risk, including the risk that you might be exposed to content that is objectionable, or otherwise inappropriate.

   4. In order to use the Services on the Platform, you must first agree to the Terms. You can accept the Terms by:

      1. Clicking to accept or agree to the Terms, where it is made available to you by Traveezo in the user interface for any particular Service; or

      2. Installing, downloading and actually using the Services. In this case, you understand and agree that Traveezo will treat your use of the Services as acceptance of the Terms from that point onwards.

3. Cookies

   1. We employ the use of cookies. By accessing https://travee.ai/ you agreed to use cookies in agreement with Traveezo’s Privacy Policy.

   2. Most interactive websites use cookies to let us retrieve the user's details for each visit. Cookies are used by our Site to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.

4. Provision of Services

   1. Traveezo’s Services on the Platform are accessible to Users upon the payment of a fixed monthly subscription fees and payment of any other additional fees as mentioned on the Platform for availing certain Services. The fees payable shall be inclusive of applicable taxes whenever not expressly mentioned.

   2. Traveezo enables the Users to search and select the relevant itinerary for their travel and stay in different cities and it also provides them recommendations of hotels and restaurants nearby however, the respective hotels and restaurants will be responsible for providing their services, Traveezo Platform simply enables the Users to discover and/or book
      respective hotel and restaurants through its third party partners.

   3. Traveezo reserves the right to modify, at any time, the nature of Services or any part of Services and these Terms. Users are requested to regularly visit and review these Terms and Privacy Policy, as may be updated from time to time.

   4. Users may avail the Services from the Platform by:

      1. • purchasing the subscription plans, as listed on the Platform;

         • payment of fees for the nature of Services sought to be availed of by the User;

         • accessing (directly or indirectly) the Platform or any content thereof shared by Traveezo on the Platform; or

         • simply surfing and/or browsing the Platform.

   5. User agrees and acknowledges that for complete access to the Services, she may have to submit certain Personal Data and for successful transaction to be completed on the Platform, it is imperative for the User to provide that all such information is true, accurate, complete and updated.

   6. The Platform may include information and/or links of nearby hotels and restaurants on the basis of publicly available information which may contain materials that may be construed as objectionable, unlawful or inaccurate. Traveezo does not endorse or support these contents or links or the products or services they provide, these content or links are shared for the Users’ convenience only and Traveezo is not responsible or liable for the content or accuracy of these links. In case of any concerns, Users may email their issues or concerns to our support team at support@travee.ai 

   7. The accreditation, certification, licenses, or permits ('Information') visible on a recommended hotel or restaurant’s link within the Platform are provided solely for informational purposes. This information is displayed 'as is available,' sourced by Traveezo from the publicly available information. Traveezo does not guarantee the accuracy, validity, authenticity, or reliability of such Information. Users relying on this Information do so at their own risk. Traveezo bears no responsibility for any losses or damages incurred due to the use of this Information or for any inaccuracies, discrepancies, invalidity, or non-compliance with Applicable Laws or regulations by the restaurants and hotels.

   8. Subject to Applicable Laws, Traveezo may stop provision of Services (or any part of Services), permanently or temporarily, to a User or to Users generally or may modify or change the nature of Services and/or these Terms at its sole discretion, without any prior notice to the Users. Use of Services by a Person following any such modification constitutes such Person’s deemed acceptance to be bound by this Agreement (or as it may be modified).

   9. The User acknowledges that the Platform may include an automatic update or upgrade feature for the software used to access the Platform. You agree that unless restricted by your device, its settings, or computer software, Traveezo or the relevant software/application store may notify you of available updates or upgrades and automatically deliver them to your device or computer periodically. Installing certain updates or upgrades may be necessary to maintain access or use of the Services or its specific features, including those intended to resolve issues. All updates or upgrades provided by us under these Terms shall be considered an integral part of the Services.

   10. The User shall be solely liable to separately back up his/her files and data that may be uploaded on the Platform. Under no circumstances will Traveezo be liable to anyone for damages of any kind arising out of loss of User’s files and/or data uploaded on the Platform.

   11. In the event that there is any violation of the Terms, Traveezo at its discretion may disable a User’s access to her account and she may be prevented from accessing the Services, account and any other content included in the account.

   12. Traveezo reserves the right, at its discretion, to provide Users with credits, coupons, promotional offer codes, vouchers, or any other forms of cashback. Traveezo also reserves the right to modify, convert, cancel, or discontinue such credits, promo codes, or vouchers as it deems necessary or appropriate

   13. Traveezo reserves the right, in accordance with Applicable Laws, to suspend, modify, or terminate the provision of Services, either temporarily or permanently, to any User or Users in general. Traveezo may also alter the nature of Services and/or these Terms at its sole discretion without prior notice. By using the Services after any modifications, the User is deemed to accept and be bound by the updated terms.

5. Use of Platform and Services

   1. User acknowledges and agrees that with respect to the access to Services on the Platform, no representation is given by Traveezo that any Services discussed in or accessible through this Platform are suitable for the User or any particular person. The User acknowledges that her use of this Platform and any requests for information she has made as a result of visiting this Platform have not been solicited by Traveezo or any of its affiliates and that the provision of any information through this Platform shall not constitute or be considered advice in any manner. The information contained on this Platform is not intended to provide professional advice. Persons accessing these pages should obtain appropriate professional advice when necessary; Traveezo hereby disclaims any and all liability arising out of User’s use of the Services.

   2. If you provide Traveezo with any suggestions, ideas, alterations, or documents concerning Traveezo's activities ("Feedback"), you acknowledge and agree that:

      1. Your Feedback does not contain confidential or proprietary information belonging to third parties.

      2. Traveezo has no obligation to keep your Feedback confidential and retains the freedom to use it without limitations.

      3. Similar Feedback might have been received from other customers or might already be under Traveezo's consideration or development.

      4. By providing the Feedback, you grant Traveezo an irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to utilize, modify, create, publish, distribute, and sublicense the Feedback. Furthermore, you waive any claims or assertions against Traveezo and its customers related to the provided Feedback.

   3. Users shall use the Services only for such purposes as is permitted by these Terms.

   4. While some of the Services are available to Users free of cost, certain parts of Services may be provided to the Users at a cost. 

   5. Traveezo reserves the right to charge a subscription and/or membership fee in respect of its Services and/or any other charge or fee from Users, anytime in future

   6. Users are solely responsible for maintaining the privacy and confidentiality of their access details (such as user ID, password, etc.) concerning the Platform. Any access or use of the registered account shall be considered the action of the registered User.

   7.  User shall notify Traveezo immediately about any unauthorised use of her account to enable Traveezo to take the necessary corrective action.

   8. We do not represent or warrant that the Platform will be available and meet your requirements, that access will not be interrupted, that there will be no delays, failures, errors or omissions or loss of transmitted information, that no viruses or other contaminating or destructive properties will be transmitted or that no damage will occur to your computer system. You have sole responsibility for adequate protection and back up of data and/or equipment and for undertaking reasonable and appropriate precautions to scan for computer viruses or other destructive properties. We make no representations or warranties regarding the accuracy, functionality or performance of any third party software that may be used in connection with the Platform.

6. Communication Policy

   1. You acknowledge that upon transacting with the Platform, you will receive an e-mail from Traveezo for the status of your transaction. The e-mail will be sent to the e-mail address provided by you and Traveezo is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing right e-mail id.

   2. You acknowledge that the SMS or WhatsApp message sent by Traveezo is an added facility for your convenience. It is not compulsory as per the law to provide SMS or WhatsApp message service alerts to the Users. If you don’t receive any SMS or WhatsApp message for any reason, Traveezo is not liable for the same.

7. Intellectual Property Rights

   1. Users agree to comply with applicable copyright, trademark, patent, and trade secret laws governing the use of Services or Products and acknowledge sole responsibility for any infringement arising from their usage.

   2. By uploading, submitting, or transmitting any content or information (“Content”) through the Services, Users grant Traveezo the license, permitting the use, reproduction, modification, and distribution of such Content for the operation, promotion, improvement of its Services, and development of new services. This license remains valid even if the User stops using the Platform.

   3. Unless otherwise specified and subject to Applicable Law, Traveezo retains ownership of all intangible assets and intellectual property, including data generated through Services, unless explicitly granted to the User.

   4. Ownership of data resulting from Traveezo’s engagement with Users or provision of Services solely belongs to Traveezo, allowing its use according to the Privacy Policy.

   5. Traveezo upholds the intellectual property rights of individuals and disclaims responsibility for any User violations of such rights.

   6. The content and information contained within our Website or delivered to you in connection with your use of our Website is the property of Company and any other third party (where applicable). The trademark, trade names and logos (the “Trade Marks”) that are used and displayed on our Website include registered and unregistered Trade Marks of ourselves and other third parties

   7. Nothing on our Platform should be construed as granting any license or right to use any Trade Marks displayed on our Platform. We retain all proprietary rights on our Platform. Users are prohibited from using the same without written permission of Traveezo or such other parties

   8. The materials on this Platform are protected by copyright and no part of such materials may be modified, reproduced, stored in a retrieval system, transmitted (in any form or by any means), copied, distributed, used for creating derivative works or used in any other way for commercial or public purposes without Traveezo’s prior written consent.

8. Restrictions on use of Platform Services

1. Users agree not to use the Services, for any illegal, unlawful, or prohibited purposes under these Terms.

2. Users will access the Platform and the Services as provided under the Terms and not attempt any unauthorized access unless specified in a separate written agreement with Traveezo.

3. Users must not bypass security features, alter notices, or use Services in a manner that may threaten their integrity, performance, or availability.

4. Users will not engage in activities such as reverse engineering, collecting data illegally, harassing other Users, or uploading inappropriate content.

5. Users must comply with the Applicable Laws and regulations, refrain from downloading illegal files, and not misuse the platform's functionalities.

6. Users shall not transmit harmful elements, interfere with servers or networks, violate code of conduct, or engage in unauthorized access to Services.

7. Users should refrain from disguising the origin of transmitted content, obtaining materials through unauthorized means, or violating any Applicable Laws.

8. Users shall not manipulate attributions, violate existing laws, or breach the Terms or Privacy Policy.

9. Users commit not to impersonate others, misrepresent affiliations, or falsely claim associations with Traveezo or its representatives.

9. Payments and Refund

   1. User is required to make advance payment of the membership/subscription fees payable to Traveezo in such form and manner as permissible on the Platform. Traveezo may use third party platforms in order to facilitate such payment by the Users and will not be responsible for any loss or damage caused to the User by any such third parties. In addition to the membership fees, the User may have to pay additional fees for certain specific Services offered by Traveezo on the Platform.

   2. User agrees and acknowledges that no refund shall be payable against any fees paid to Traveezo. 

   3. Users acknowledge and agree that all fees or payments made in advance for Services are non-refundable. Once payment is made for the Services, no refunds or credits will be issued for any reason, including but not limited to absence, withdrawal, or cancellation of participation. The User understands and accepts this policy before making any advance payments for Services.

   4. Cancellation and Refund Policy for Hotel Bookings:
      TraveeZo Technologies Private Limited (Travee) is committed to providing a seamless hotel booking experience for our users. This Cancellation and Refund Policy outlines the terms and conditions for canceling hotel reservations made through our platform.

      1. Understanding Hotel Cancellation Policies:
         Please note that hotels set their own cancellation policies. We clearly display each Service Provider's cancellation policy and any other policies (about age requirements, security/damage deposits, additional supplements for group Bookings, extra beds, breakfast, pets, cards accepted, etc.) on our Platform on our booking page before you confirm your reservation. It's your responsibility to review and understand the cancellation policy before booking.

2. When shall this policy be applicable and how?
If you cancel a Booking or don’t show up, this policy will apply. Any cancellation/no-show fee and any refund will depend on the Service Provider’s cancellation/no-show policy.

3. Cancellation Window:

The cancellation window refers to the period before your check-in date when you can cancel your reservation without penalty. This timeframe varies depending on the chosen hotel and rate plan. Generally, hotels offer cancellation periods ranging from 24 hours to 30 days or more before check-in.

4. Cancellation Fees:
If you cancel your reservation outside the hotel's cancellation window, you may be charged a cancellation fee. These fees are determined by the hotel and may include:

• A flat cancellation fee per night

• A percentage of the total booking cost

• The full cost of the first night's stay

5.  How to Cancel:
You can cancel your reservation directly through our platform. Log in to your account, navigate to your booking details, and find the cancellation option. You will receive a confirmation email once your cancellation is processed.

6. Cancellation due to technical error: In the rare circumstance of a booking not getting confirmed for any reason whatsoever, Travee will process the refund of the booking amount paid by the User and intimate the User about the same. We are not under any obligation to provide an alternate booking in lieu of or to compensate or replace the unconfirmed booking. All subsequent bookings will be treated as new transactions. Any applicable refund will be processed as per the defined policies of the service provider and Travee as the case may be.

7. Non-Refundable Reservations:
Some hotels offer special rates or packages that are non-refundable. These rates are clearly marked on our booking page. You will not be eligible for a

refund if you cancel a non-refundable reservation.

8. Right to cancel by the Service Provider: If you book a Hotel by paying in advance (including all price components and/or a damage deposit if applicable), the Service Provider may cancel the Booking without notice if they can't collect the balance on the date specified. If they do cancel, any non-refundable payment you’ve made will only be refunded at their discretion. It's your responsibility to make sure the payment goes ahead on time (that your bank, debit card or credit card details are correct, and that there's enough money available in your account).

9. Processing Time: Refunds, if any, may take up to 7-10 business days to reflect in your account after a cancellation is processed. The processing time depends on your bank or financial institution.

10. Mode of refund: Refunds, if any, on cancelled bookings will always be processed to the respective account or the banking instrument (credit card, wallet etc.) from which payment was made for that booking.

11. Contact Us: If you have any questions regarding cancellation, refunds, or our policy, please don't hesitate to contact us through our website or mobile app.

12. We Reserve the Right to Modify:
We reserve the right to modify this Cancellation and Refund Policy at any time. We will post any changes on this page.

10. Termination

    1. Commencement and Termination: Users are bound by these Terms upon the initiation of using the Services until they discontinue using them. Regardless of termination, the rights and obligations of Users, explicitly mentioned or inherent, will persist beyond the end of these Terms.

    2. User Termination and Traveezo's Rights: Users can terminate this Agreement by discontinuing access to Platform or Services. Traveezo reserves the right to terminate these Terms by suspending or permanently restricting access to Services.

    3. Traveezo Termination Rights: Traveezo may terminate a User's access to Services under various circumstances, including breach of terms, non-payment for payable services, cessation of third-party relationships, commercial infeasibility, repeat infringement, or legal requirements.

    4. Compliance and Termination: In case of non-compliance with Traveezo's rules, regulations, or policies, Traveezo reserves the right to immediately terminate access to computer resources, remove non-compliant information, or both. Traveezo will inform Users periodically, at least annually, about compliance requirements outlined in the Terms of Use and Privacy Policy or any amendments.

    5. Continuation of Rights: Upon termination of this Agreement, the legal rights, obligations, and liabilities previously accrued and expressed to continue indefinitely will remain unaffected and persist indefinitely.

11. Privacy

    1. The Privacy Policy delineates Traveezo’s protocols for handling and safeguarding User data during their use of Services or Products. By utilizing these Services or Products, Users expressly agree to authorize Traveezo’s utilization of the data in compliance with the outlined Privacy Policy.

    2. Users agree that Traveezo may use the collected information to provide them with communication regarding Traveezo’s offerings or updates. Traveezo may also use the information for marketing purposes, such as sending relevant updates and promotional materials however, the User will always have the option to opt-out of receiving such communications.

    3. Traveezo takes appropriate measures to protect the User’s Personal Data from any unauthorized access, disclosure, alteration or destruction. Traveezo uses secure technologies and follows industry-standard practices to ensure the confidentiality and integrity of your data.

    4.  Traveezo does not sell, trade or transfer your Personal Data to any unauthorized third-party without your consent. 

    5. The User shall have the right to access, update or delete their Personal Data or any information, shared on the Platform. The User also has the right to restrict or object to the processing of her data. If the User wishes to exercise any such right they can contact the Support Team at support@travee.ai
       
       

12. Limitation of Liability

    1. Traveezo has no special relationship with or fiduciary duty to you for accessing and using our Platform, Content and Services. We have no control over, and no duty to take any action regarding:

       1. 1. which Users gain access to our Platform;

          2. what Content you access via our Platform;

          3. what effects our Content may have on you;

          4. how you may interpret or use our Content; and

          5. what actions you may take as a result of having been exposed to the Content.

    2. Users acknowledge that their use of Services is at their own risk, absolving Traveezo from liability for any direct, indirect, incidental, consequential, exemplary, punitive, or other damages arising from such usage. Traveezo assumes no responsibility for the quality, authenticity, delivery, or any issues pertaining to goods/services provided through the Platform.

    3. User acknowledges that by availing the Services involves inherent risks. Traveezo is not liable for any physical, mental or emotional harm that may occur as a result.

    4. If Traveezo is found liable for any loss or damage that arises out of or is in any way connected with your use of our Platform or Services, available through our Platform, then the liabilities of the Traveezo in the aggregate will not exceed the aggregate cost of your purchased Service as set out in the confirmation email (whether for one event or a series of connected events). In case of an overcharge or mischarge caused by Traveezo, you can make a claim regarding all erroneous charges notwithstanding what is set out above. Claims should be submitted as soon as possible after occurrence of the event giving rise to the claim. Claims submitted with undue delay may be considered void pursuant to the applicable statute of limitations

13. Assignment

Traveezo may assign or transfer any of its rights or obligations under these Terms and conditions to any of its affiliates or any third party at any time.

14. Indemnification

Users agree to defend and hold Traveezo harmless against claims, actions, demands, liabilities, judgments, or settlements arising from their use of Services, breaches, or non-compliance with these Terms.

15. No Warranties 

Traveezo explicitly disclaims all warranties regarding Services consistent availability, seamless functionality, data accuracy, security measures, or suitability for specific purposes, except as explicitly outlined in these Terms.

16. Governing Law 

These Terms are governed by the laws of India, and any disputes shall be resolved in Pune, Maharashtra, India. Claims must be initiated within 30 days of the cause of action.

17. Grievance Redressal 

Users have the provision to address complaints to our support team at support@travee.ai, ensuring timely resolution as per the applicable law and company guidelines. 

18. Notices 

Traveezo may disseminate notices through the Platform or via registered email/telephone. Users are considered to have received such notices after a period of three days from issuance.

Details of the Company

• Legal Entity Name: TraveeZo Technologies Private Limited 

• CIN: U62099PN2023PTC224379

• Registered Address: Sr.No.22/3, F.No.8, Paradigam Opal, Iris SOC. Baner Gaon, Pune, Pune City, Maharashtra, India, 411045

• Details of website and Application: https://travee.ai/ and Travee App

• Contact Details:  support@travee.ai 

19. Disclaimer 

Users are cautioned against relying solely on Services or Products for personal, medical, legal, or financial decisions. Additionally, Traveezo disclaims any liability concerning harmful content or offensive material that may be present on the Platform.

Last updated on 22nd April 2024

This privacy policy is for TraveeZo Technologies Private Limited, a Private Limited Company incorporated under the Companies Act, 2013 and having its registered office at Sr.No.22/3, F.No.8, Paradigam Opal, Iris SOC. Baner Gaon, Pune, Pune City, Maharashtra, India, 411045 (hereinafter referred to as “Traveezo” or “Us” or “We”), describes how and why we might collect and share ("Process") your information when you use our services ("Services"), such as when you:

• Visit our website at https://travee.ai/, or any website of ours that links to this privacy notice; or

• Download and use our application(s), such as our mobile application Travee.ai 

By using our Services you agree to our use of your personal information (including your Personal Data as envisaged under the data privacy laws of India) as per the terms of this Privacy Policy, as may be amended from time to time by us at our discretion. You hereby confirm and agree to our collection, storing, Processing, transferring and sharing of your personal information (including Personal Data) with third parties or service providers for the purpose set out in this Privacy Policy. 

Should you require a copy of the Privacy Policy in any other language identified in the Indian Constitution, we request you to kindly request for the same from us at support@travee.ai and we will share the same with you at the earliest.

Personal information, subject to this Privacy Policy will be collected and retained by Traveezo

Should you have any concerns or queries regarding the use of your information, our Privacy Policy will assist you in understanding your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at support@travee.ai 

1. WHAT INFORMATION OF YOURS DOES TRAVEEZO COLLECT?

Traveezo only collects the personal information as shared by you with us when you register on our website or mobile application for availing our services or for obtaining information about us or our Services or for contacting us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

• Your account related information such as your name, email address, phone number; age;

• Mobile Device Access -In order to provide accurate results and assistance, we may request you to allow access to your mobile device's bluetooth, calendar, camera, call, contacts, and other features. If you wish to change our access or permissions, you may do so in your device's settings.

• Payment information;

• Geolocation - We may request access or permission to track location-based information from your mobile device, either continuously or while you are using our mobile application, to provide certain location-based services. If you wish to change our access or permissions, you may do so in your device's settings.

•  IP Address;

• People, addresses and phone numbers in your address book;

• Personal description and photograph, if shared by you on your Profile page;

• Credit history information;

• Past bookings, upcoming books through our Platform

• Cookies and web bacon;

• Your preferred itinerary and previous booking history;

• Membership details

You may opt to not provide certain personal information to us however, the same may affect your overall experience in benefitting from our Products and Services. 

The aforementioned Personal information may be collected when you engage in any of the following activities:

• Granting permission to upload your contacts, including access to mobile device contacts or messages for certain services;

• Configure your settings on, provide data access permissions;

• Participate in any discussion, feedback or any other community feature as may be shared by us;

• Chatroom, feedback videos, audios etc.

Sensitive Information. We process sensitive information and only when necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:

• Credit card/debit card/other payment mode information to facilitate payments for our Services.

We use this special category of personal data, for example to share the same with the third-parties that you opt to avail the services of and therefore, to ensure that they have been apprised of the status of the payment in advance to provide their best services and care. We require your express consent to collect and process special categories of personal data. You may refuse or revoke your consent at any time, please see the section about “ON WHAT LEGAL GROUNDS DO WE DEPEND TO HANDLE YOUR INFORMATION” below. A limited number of our personnel will have access to special categories of personal data provided by you

Social Media Login Data. We may provide you with the option to register with us using your existing social media account details, like your Facebook, X, Google or other social media account. If you choose to register in this way, we will collect the information described in the section called "HOW DO WE MANAGE SOCIAL MEDIA LOGINS”. 

Automatically collected information. If you use our application, we also may collect the following information if you choose to provide us with access or permission:

1. The internet protocol (IP) address utilized for your computer's internet connection.

2. Login, email address, and password details.

3. Device or computer location.

4. Device metrics encompassing usage times, application usage, connectivity specifics, and any encountered errors or event failures.

5. Services metrics, involving technical errors, user interactions with service features/content, preferences, backup data, device location during app usage, and uploaded image/file information (e.g., file names, timestamps, and locations).

6. Version details and time zone settings.

7. Purchase and content usage history.

8. Complete Uniform Resource Locator (URL) clickstream from, to, and within TRAVEEZO’s websites, including timestamps; products and content viewed or searched; page responsiveness, download issues (e.g., scrolling, clicks, mouse-overs).

9. Phone numbers utilized for contacting customer service.

Push Notifications. We may request to send you push notifications regarding your account or certain features of the application(s). If you wish to opt out from receiving these types of communications, you may turn them off in your device's settings.

This information is primarily needed to maintain the security and operation of our application, for troubleshooting, and for our internal analytics and reporting purposes.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Like many businesses, we also collect information through cookies and similar technologies. You can find out more about this in our Cookie Policy.

Information received from third-party sources

We may receive information about you from other third-party resources such as public databases, social media platforms, data providers or other third parties and this information may include your email address, phone number, social media profile, IP address etc.

If you interact with us on a social media platform using your social media account (e.g., Facebook or X), we receive personal information about you such as your name, email address, and gender. Any personal information that we collect from your social media account depends on your social media account's privacy settings.

2. HOW DO WE PROCESS YOUR INFORMATION?

Traveezo’s legal basis for collecting and using personal information is described in this privacy policy and it depends on the specific context in which we collect the information, namely:

1. Traveezo needs to provide Services to you;

2. You have given Traveezo the permission to do so;

3. Processing your personal information is within Traveezo’s legitimate interests;

4. Traveezo needs to comply with law

We process your information after receiving your consent for the purpose of enhancing your experience while accessing our Services. 

Legitimate Interests: We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:

• Send users information about special offers and discounts on our products and services;

• Develop and display personalized and relevant advertising content for our users

• Analyze how our Services are used so we can improve them to engage and retain users

• Support our marketing activities

• Diagnose problems and/or prevent fraudulent activities

• Understand how our users use our products and services so we can improve user experience

• To enable you to make payments for our Services. We use a third-party service provider to manage payment processing. This service provider is not permitted to store, retain or use information that you will provide other than for the sole purpose of processing the payments on our behalf.

• To seek your feedback about our Service;

• Process your requests, enquiries and complaints, customer services and other related activities;

• Develop and display personalized content catering to your interests, location etc.;

• Identify the usage trends and preferences to further improve your experience

Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.

Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

Contractual Obligations: We might handle your personal information when we deem it necessary to meet our contractual responsibilities towards you. This includes providing our Services or doing so at your request before finalizing a contract with you.

Traveezo will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes and enforce policies.

3. ON WHAT LEGAL GROUNDS DO WE DEPEND TO HANDLE YOUR INFORMATION?

 In India, the law on data protection is in the process of being executed however, on the basis of the existing practice and guidelines available, we handle your information. Also, if you are a resident of the European Economic Area (EEA), you have certain data protection rights. If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us support@travee.ai 

There are certain rights available to you as the Data Principal, in relation to the use of your data:

• Right to Information: You possess the right to receive information regarding the collection and utilization of your personal data, as outlined in this Policy.

• Access Rights: You hold the right to access the personal data you've provided by requesting us to furnish the same.

• Right to Update/Modify/Rectify information: You retain the right to request us to correct or update your inaccurate or incomplete personal data.

• Right to Erasure: You maintain the right to request the deletion of your personal data from our records.

• Right to limit processing: You have the right to request us to temporarily or permanently cease processing all or some of your personal data.

• Right to Object: You have the right to object to the processing of your personal data under certain circumstances. Additionally, you possess an absolute right to object to the processing of your personal data for direct marketing purposes.

• Data Portability Right: You possess the right to request a copy of your personal data in electronic format and have the option to transmit this data for use with another third-party's product or service

In case you want to exercise the rights set out above you can contact our support team whose details are set out in Section 13 below.

Your data, provided as a User for our Services, will be processed by us to deliver Services to you or to take preliminary steps before providing such Services, as per your request. If we do not use this data explicitly to provide Services, we will seek your consent explicitly. You have the option to withdraw this consent anytime by contacting us at support@travee.ai 

4. WHEN DO WE SHARE YOUR PERSONAL INFORMATION AND WITH WHOM?

Traveezo, and Other External Service Providers: We might share your information with third-party vendors, service providers, contractors, or agents ("third parties") who perform services on our behalf and need access to your information for those purposes. We have contractual agreements with these third parties that are designed to protect your personal information. They are only permitted to handle your personal information as per our instructions, refrain from sharing it with any other organization, and commit to safeguarding and retaining the data for the duration specified by us. The categories of third parties with whom we might share personal information include:

• Ad Networks

• Affiliate Marketing Programs

• Cloud Computing Services

• Communication & Collaboration Tools

• Data Analytics Services

• Data Storage Service Providers

• Finance & Accounting Tools

• Government Entities

• Order Fulfillment Service Providers

• Payment Processors

• Performance Monitoring Tools

• Product Engineering & Design Tools

• Retargeting Platforms

• Sales & Marketing Tools

• Social Networks

• Testing Tools

• User Account Registration & Authentication Services

• Website Hosting Service Providers

Additionally, there are specific instances where we may need to share your personal information:

Business Transfers: In situations involving mergers, sale of company assets, financing, or acquisition of our business, we might share or transfer your information.

Google Maps Platform APIs Usage: Certain Google Maps Platform APIs might access and use your information for location-specific requests. We store location data on your device for a specified period. You can revoke consent by contacting us.

Affiliates: We might share your information with our affiliates, requiring them to adhere to this privacy notice.

Business Partners: Your information might be shared with our business partners to provide specific products, services, or promotions.

Other Users: When sharing personal information on public areas or interacting with other users, such information may be publicly visible. Also, interactions via social networks could make certain details accessible to your contacts.

5. ACCESS BY CHILDREN

TRAVEEZO does not offer Services to children. We provide the Services relevant to children for purchase by adults. If you are below 18 years of age, you may only use TRAVEEZO’s Services under the supervision of a parent or guardian.

6. WHAT IS OUR POSITION REGARDING THIRD-PARTY WEBSITES?

The Services, which might include our offer wall, could connect to third-party websites, online services, or mobile applications, and display advertisements from non-affiliated third parties. These links may direct you to other websites, services, or applications. Consequently, we do not assure the reliability of such third parties, and we are not accountable for any losses or damages resulting from using these third-party websites, services, or applications. The presence of links to third-party websites, services, or applications does not signify our endorsement. We cannot ensure the safety and confidentiality of information provided to third parties. Any data collected by third parties is beyond the scope of this privacy notice. We do not assume responsibility for the content, privacy practices, or policies of any third parties, including other websites, services, or applications linked to or from the Services. It is advisable to review the policies of these third parties and directly contact them to address any inquiries.

7. DO WE UTILIZE COOKIES AND ALTERNATIVE TRACKING TECHNOLOGIES?

We might employ cookies and akin tracking technologies (such as web beacons and pixels) to obtain or retain information. Detailed information on our utilization of these technologies and how you can decline specific cookies is outlined in our Cookie Policy.

8. HOW DO WE MANAGE SOCIAL MEDIA LOGINS?

Our Services offer you the option to sign up and log in using your third-party social media account details (such as Facebook or Twitter logins). If you choose this method, we will receive certain profile details from your social media provider. The profile data we receive might vary based on the involved social media provider but typically includes your name, email address, friends list, profile picture, and other information you publicly share on the platform. For instance, if you log in using Facebook, we may request access to additional permissions related to your account, such as your friends, check-ins, and likes, and you have the option to grant or refuse access to each individual permission.

We will utilize the information received solely for the purposes described in this privacy policy or as explicitly communicated to you within the applicable Services. Please note that we do not govern nor take responsibility for other uses of your personal information by your third-party social media provider. We suggest reviewing their privacy notice to comprehend how they gather, utilize, and share your personal information, as well as how to set your privacy preferences on their platforms and apps.

9. INTERNATIONAL DATA TRANSFERS

We may transfer, store, and process your information in countries outside India however, this will vary basis the Central Government of India’s regulations and permissions, from time to time.

Our servers are situated in India. If you access our Services from a location outside [India], be aware that we may transfer, store, and process your information in our facilities and by third parties with whom we share your personal information (refer to "When do we share your personal information and with whom?" above).

We've implemented protective measures, for personal information transfers with third-party providers. These clauses mandate all recipients to protect personal information processed from India in compliance with the existing laws in India. 

10. DATA RETENTION

We only retain your personal information as long as necessary according to this privacy policy, unless extended by law (like tax or legal requirements). No purpose in this policy warrants holding your personal information longer than specific period tied to user account status or termination/other stipulations.

When there's no legitimate business need to process your personal information, we'll either delete or anonymize it. If not feasible (like archived backups), we'll securely store your information while restricting further processing.

11. SECURITY MEASURES

We've implemented reasonable technical and organizational security measures to protect processed personal information. However, no online transmission or data storage is 100%.

12. CAN WE MODIFY THIS NOTICE?

Periodically, we may revise this privacy notice. Any updated version will display a revised "Effective Date" and will become operational once accessible. If substantial alterations are made to this notice, we might notify you either by prominently displaying the changes or by directly sending you a notification. We encourage you to frequently review this privacy notice to stay informed about how we protect your information.

13. HOW CAN YOU CONTACT US REGARDING THIS NOTICE?

For inquiries or remarks about this notice, you may reach out to our support team at support@travee.ai 

14. HOW CAN YOU REVIEW, UPDATE, OR DELETE YOUR COLLECTED DATA?

As per the laws applicable in India, you might have the right to request access to your personal information collected by us, amend that data, or have it erased. To initiate a request to review, update, or delete your personal information, please write to us at support@travee.ai 

Cookies

Our Platform may use and allow third parties to place cookies (session and persistent), pixels/tags, SDKs, application program interfaces ("APIs"), and other technologies (collectively, "Cookies") on our Platform that may collect and store certain information about you. Some of these Cookies are necessary to provide, secure, and maintain the basic functions of the Site, such as to keep you logged in while you visit our Site (“Functional Cookies”), while other Cookies are used to provide you with a better user experience, such as:

• To personalize the Platform by remembering information about your activities on the Platform (e.g., the language you selected or your log-in details). We may also use Cookies together with other automatically collected usage information to recognize a user across different devices, sessions or browsers (including when they have not logged-in) so as to deliver tailored information;

• Perform non-essential website analytics, such as impression reporting, demographic reporting and interest reporting. This may include the recording of mouse clicks, movements, page scrolling and restricted text entered into our Platform forms through selected third parties but we will take sufficient precautions to ensure that personal data will not be collected during such recordings e.g. through the adoption of irreversible masking. Website analytics is used to improve our Platform and services; and

• To provide you advertising tailored to your interest (collectively, “Non-Functional Cookies”).

Our use of Functional Cookies and Non-Functional Cookies is subject to geographic implementation as detailed below.

EU/UK Site Visitors

For individuals that access our Site from within the European Union (“EU”) or the United Kingdom (“UK”) (“EU/UK Site Visitors”), we may use Functional Cookies on the Site.

We do not use Non-Functional Cookies on the Site that we offer within the EU or the UK.

Non-EU/UK Site Visitors

For individuals that access our Site from a jurisdiction outside of the EU and the UK (“Non-EU/UK Site Visitors”), we may use both Functional Cookies and Non-Functional Cookies on the Site. In addition, below we have provided information for Non-EU/UK Site Visitors specific to our use of Non-Functional Cookies on the Site that we offer outside of the EU and the UK.

Interest Based Advertising

We may allow certain third parties to place Non-Functional Cookies on our Site to collect information about your online activities on our Site (e.g., pages visited on the Site and searches you performed) and over time and across different websites you may visit. This information is used to provide advertising tailored to your interests from us (via email, on our Site, and on other websites) and by third parties on other websites you may visit, also known as interest based advertising, and to analyze the effectiveness of such interest based advertising. We may also share one-way hashed information with third party partners (e.g., Facebook) who may combine hashed information with other identifiers in order to serve custom Traveezo advertisements on other websites or mobile apps based on your prior visits to the Platform. Traveezo neither supports nor endorses the goals, causes, or statements of any websites or mobile apps that display our advertisements.

Cross-Device Tracking

We may also combine information collected through Non-Functional Cookies and certain usage information from a particular browser or mobile device with another computer or device that may be linked to you (cross-device tracking) to optimize our services and provide tailored Traveezo communications and advertisements to you. If you do not want Traveezo to combine such information for its optimization of communications to you, please unsubscribe from the Traveezo communications i.e. the newsletter.

Your Choices

Please review your Internet browser settings, typically under the sections "Help" or "Internet Options," to exercise choices you have for certain Functional Cookies and Non-Functional Cookies. If you disable or delete certain Functional Cookies or Non-Functional Cookies in your Internet browser settings, you might not be able to access or use important functions or features of this Site, and you may be required to re-enter your log-in details. 

You may need to make such choices on each browser and device you may use to exercise choice regarding certain Functional Cookies and Non-Functional Cookies.